The Customer Service Advisor is responsible for handling customer enquiries for a UK-based campaign during evening hours. This role focuses on delivering professional, accurate, and brand-aligned customer support across designated communication channels.
Key Responsibilities
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Handle inbound customer enquiries via voice, email, and/or chat (campaign dependent)
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Provide clear, accurate, and professional responses to customers
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Resolve customer issues efficiently while maintaining service quality
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Follow defined processes, playbooks, and tone guidelines
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Escalate queries or issues according to established procedures
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Maintain accurate records of customer interactions where required
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Represent the brand professionally at all times
Requirements
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Excellent spoken and written English
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Customer service or contact centre experience preferred
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Strong communication and problem-solving skills
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Calm, professional, and customer-focused approach
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Availability to work 7:00 PM – 12:00 AM (SA Time) consistently
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Reliable internet connection and quiet working environment